SHIPPING AND DELIVERY
Most of Cooperativa Shop orders ship via FedEx, however other shipping methods such as DHL and UPS may be used as well. Please view your shipment confirmation email for carrier information and tracking details. Delivery times do not include Sundays or Federal Holidays.
** Please note that UPS, FedEx and DHL do not ship to P.O. Boxes. **
Orders are processed Monday through Friday (excluding holidays) and are processed pending on availability as well as credit verification. Any orders received on weekdays after 12pm ET, on weekends or holidays will be processed the next business day.
Orders are not shipped on the same day they are placed. If you have any questions or concerns with regards to a products shipping restrictions, feel free to refer to the shipping restrictions section listed for all products on the Cooperativa Shop website. Since most of our products come directly from Latin America, please allow 2-3 business days for orders that come from Mexico and 3-5 days for orders that come from the rest of Latin America. Cooperativa Shop will contact you with a follow-up email.
Once an order is placed, we are unable to make any modifications or cancellations to that order. Although we make every effort to manage the inventory of products for Cooperativa Shop, most of our designers produce limited, exclusive and carefully curated products. If an item you have ordered is out of stock or on backorder, you will be notified by a Cooperativa Shop representative.
** Please note that we do not take any responsibility for covering the costs related to taxes or duties for international orders.
PLEASE NOTE: Orders shipping to the U.S and totalling to $150 or more will have free shipping. There is a $25 fee for orders shipping to Mexico, and a $45 fee for orders shipping to other international countries.
PRE-ORDERS & MADE TO ORDER
Orders that fall under the Made-to-Order and/or Pre-Order categories usually take 15-30 days to process. Cooperativa Shop will contact you via email when these orders have been confirmed.
TRACKING YOUR ORDER
You can quickly and easily track the progress of your shipped order via FedEx.
To quickly track the progress of your shipped order via FedEx:
- Find the FedEx tracking number in the shipping confirmation email that was sent to you.
- Clicking on the tracking number should take you to your item’s tracking page on the FedEx website. If clicking on the number doesn’t work automatically, simply visit www.fedex.com and enter your tracking number to track your order’s shipment.
** Please note that some orders may be subject to fraud checks by the Cooperativa Shop staff. In cases like this, this means you may be requried to provide additional information and identification to verify your transaction(s).