We understand if things didn't work out with what you ordered and are happy to accept returns of unused merchandise in their original condition and with all original tags attached within 15 days of receiving your order. Shoes must be returned in their original and undamaged shoebox, as this is considered part of the product.
All Made to Order items and / or merchandise marked on sale is considered as final sale, non-returnable, and non-exchangeable. This includes all Cyber Monday and/or Black Friday sale items.
To ensure that your return is adequately protected in transit, we recommend you send your items to us in the original packaging provided. A pre-paid FedEx shipping label is provided for your convenience and no postage is required upfront. Please note that a $10 return shipping fee will be deducted from your final refund. Once your return has been received and processed, you will receive an email notification.
All of our merchandise is quality-inspected prior to shipment. If you find a product to be defective, please notify our Returns Department as soon as possible. Please note that we do not take any responsibility for covering the costs related to shipping, duties, or taxes for international returns.
All returns are processed through our Returns Department at firstname.lastname@example.org. Please note that returns cannot be accepted without a Returns Authorization Number (RMA). A RMA must be requested within 15 days of your order delivery. Any RMA requested after the 15-day period will be evaluated based on the discretion of the Returns Department and may be declined. A RMA is issued solely as a preliminary return management measure. Please note that a RMA does not guarantee that a return will be accepted if the merchandise is found to be damaged, missing original tags, or otherwise not in its original condition. If you are returning an item due to damage or a defect, please include this information upon requesting your RMA. For further questions, comments, or concerns about our Return Policy, please contact email@example.com.
FREE SHIPPING REGULATIONS
Please note that free shipping only applies to orders shipping to the U.S and totalling to $150 or more. Orders shipping to Mexico require a $25 fee and orders shipping to other international countries requrie a $45 fee.
Due do the select nature of our merchandise, we regret that we cannot guarantee the availability of merchandise for exchanges. Please contact firstname.lastname@example.org for questions or assistance with an exchange.
IF YOU HAVE AN ACCOUNT:
If you have an account with us and wish to return an item please sign in to your account and follow the instructions in the ORDERS tab in your account dashboard.
IF YOU PURCHASED AS A GUEST:
If you purchased as a guest and wish to return an item, please fill out the information below to request your Returns Authorization Number (RMA). Once your request has been processed, you will receive an email confirmation of the request along with a copy of the shipping label. Please allow our Returns Department at least 24-48 business hours to process your request.